Payment & Refund Policy

PAYMENT AND REFUND POLICY

Last Updated: August 21, 2026

This Payment and Refund Policy governs the purchase and use of virtual credits ("Credits") on the Xavioo platform (the "Platform"), operated by Imperium Technologies LLC ("Company", "we", "us", or "our").

By purchasing Credits, you agree to the terms outlined in this policy.

1. VIRTUAL CREDITS

1.1. Nature of Credits: The Platform uses a virtual currency system ("Credits") to facilitate premium interactions, such as sending virtual gifts to Broadcasters or accessing Private Rooms. Credits have no real-world monetary value outside of the Platform and cannot be exchanged for cash, except as explicitly stated in our Broadcaster Agreement for verified creators.

1.2. Purchasing: You may purchase Credits using the authorized payment methods provided on the Platform. Prices are displayed at the time of purchase and may be subject to applicable taxes depending on your jurisdiction.

1.3. Credit Value: Credits are priced at USD 0.10 each (10 Credits for USD 1.00). Larger packages are offered at a discount and may include bonus Credits. The exact number of Credits and the exact price of every package, in your selected currency, is displayed on the purchase page before you confirm.

1.4. What Credits Are Spent On: Private Rooms are charged per minute. Each Broadcaster sets their own rate, between 10 and 5,000 Credits per minute, and that rate is shown to you in a confirmation prompt before the Private Room begins. Gifts have fixed Credit prices, displayed on each gift before you send it. VIP status is purchased using Credits already in your account, at the Credit price shown before you confirm.

1.5. No Recurring Billing: Every card payment on the Platform is a single, one-time purchase of Credits. There is no subscription, no recurring charge, no automatic renewal, and no stored billing plan. Your payment method is charged only when you actively select and confirm a Credit package.

2. STRICT NO-REFUND POLICY

2.1. Immediate Delivery: When you purchase Credits, they are immediately credited to your account and are instantly available for use. Because these are digital goods delivered instantly, ALL SALES ARE FINAL AND STRICTLY NON-REFUNDABLE.

2.2. Exceptions: We do not offer refunds for accidental purchases, buyer's remorse, dissatisfaction with a Broadcaster's content, or if your account is terminated for violating our Terms of Service. Refunds are only issued if explicitly mandated by the consumer protection laws of Wyoming, USA, or in the rare event of a verified technical billing error on our end.

3. BILLING DISPUTES AND CHARGEBACKS

3.1. Please Contact Us First: If you do not recognise a charge, believe you were billed in error, or are unhappy with a purchase, please contact us at support@xavioo.com before contacting your bank. Most billing questions are resolved quickly and directly. Your charge will appear on your statement as described in Section 5.

3.2. If a Chargeback Is Filed: If a chargeback, dispute, or reversal is filed against a transaction on your account:

  • Access to the account may be suspended while the dispute is reviewed.
  • Any Credits associated with the disputed transaction may be removed from the account balance, since the payment for those Credits has been reversed.
  • We may respond to the dispute through the payment processor, providing transaction records such as purchase time, IP address, device information, and account activity as evidence that the Credits were delivered and used.

3.3. Repeated or Abusive Disputes: Nothing in this policy limits your right to dispute a charge with your card issuer. However, where an account shows a repeated pattern of disputes on transactions that were delivered and used, we may decline to provide further service to that account.

4. ACCOUNT TERMINATION

If your account is banned, suspended, or terminated due to a violation of our Terms of Service (such as being underage, engaging in illegal activity, or harassment), you will lose all purchased Credits. No compensation or refund will be provided for Credits remaining in a banned account.

5. PAYMENT PROCESSORS AND BILLING DESCRIPTOR

We use secure, third-party payment gateways to process transactions. We do not directly store your full credit card information. Your transactions are subject to the terms and privacy policies of our designated third-party payment providers.

5.1. How the charge appears: Purchases made on the Platform appear on your card or bank statement as IMPERIUM TECHNOLOGIES LLC. The billing descriptor shown by your payment provider may differ slightly in format. If you see a charge you do not recognise, please check this descriptor before contacting your bank, and contact us at support@xavioo.com.

6. CONTACT US

If you believe there has been a billing error (e.g., you were charged twice for a single transaction), you must contact our billing support within 48 hours of the transaction at:

Email: support@xavioo.com