Payment & Refund Policy

PAYMENT AND REFUND POLICY

Last Updated: June 30, 2026

This Payment and Refund Policy governs the purchase and use of virtual credits ("Credits") on the Xavioo platform (the "Platform"), operated by Imperium Technologies LLC ("Company", "we", "us", or "our").

By purchasing Credits, you agree to the terms outlined in this policy.

1. VIRTUAL CREDITS

1.1. Nature of Credits: The Platform uses a virtual currency system ("Credits") to facilitate premium interactions, such as sending virtual gifts to Broadcasters or accessing Private Rooms. Credits have no real-world monetary value outside of the Platform and cannot be exchanged for cash, except as explicitly stated in our Broadcaster Agreement for verified creators.

1.2. Purchasing: You may purchase Credits using the authorized payment methods provided on the Platform. Prices are displayed at the time of purchase and may be subject to applicable taxes depending on your jurisdiction.

2. STRICT NO-REFUND POLICY

2.1. Immediate Delivery: When you purchase Credits, they are immediately credited to your account and are instantly available for use. Because these are digital goods delivered instantly, ALL SALES ARE FINAL AND STRICTLY NON-REFUNDABLE.

2.2. Exceptions: We do not offer refunds for accidental purchases, buyer's remorse, dissatisfaction with a Broadcaster's content, or if your account is terminated for violating our Terms of Service. Refunds are only issued if explicitly mandated by the consumer protection laws of Wyoming, USA, or in the rare event of a verified technical billing error on our end.

3. FRAUD AND CHARGEBACK PROTECTION

3.1. Zero Tolerance for Friendly Fraud: A "chargeback" occurs when you dispute a legitimate charge with your bank or credit card company. Initiating a chargeback for validly purchased and delivered Credits constitutes fraud.

3.2. Consequences of Chargebacks: If a chargeback, dispute, or reversal is filed against a transaction associated with your account:

  • Your account will be immediately and permanently suspended.
  • All remaining Credits and purchased assets will be permanently confiscated.
  • We reserve the right to dispute the chargeback with the payment processor using your IP address, device ID, login logs, and transaction history as evidence of service delivery.
  • The Company reserves the right to pursue civil or criminal legal action against individuals committing payment fraud.

4. ACCOUNT TERMINATION

If your account is banned, suspended, or terminated due to a violation of our Terms of Service (such as being underage, engaging in illegal activity, or harassment), you will lose all purchased Credits. No compensation or refund will be provided for Credits remaining in a banned account.

5. PAYMENT PROCESSORS

We use secure, third-party payment gateways to process transactions. We do not directly store your full credit card information. Your transactions are subject to the terms and privacy policies of our designated third-party payment providers.

6. CONTACT US

If you believe there has been a billing error (e.g., you were charged twice for a single transaction), you must contact our billing support within 48 hours of the transaction at:

Email: support@xavioo.com